I used to
love IKEA. Going there shopping used to be a nice way to fill a couple of
hours. And I always bought something, even if I didn’t really need it. Now? Not
so much. It became too noisy. Too crowded. It is summer, so if they have
nowhere to go, nothing planned, the parents take their kids to IKEA. It is like
a huge playground for them. The parents peruse at will, relaxed, while their
kids run amok on the floors, screaming their heads off, stumbling on furniture
and tripping everybody. It is a mad house.
And don’t
get me started on the cafeteria The prices are good, so it is always
super-packed. And dirty. And loud. And the workers there have the most bored,
tired faces in the history of giving you the empty cups to make your own
coffee.
We needed
to buy a bed. But if you’re not young enough or fit enough you will have to
look for somebody to help you lug the big pieces of furniture on your flatbed
cart. Preferably an employee you will find after long minutes of walking though
the labyrinth that is IKEA’s warehouse.
Then, you
need to somehow push your trolley laden with the huge boxes towards the
costumer’s service because you want them to be shipped to your home and
assembled there. You have to wait for more than half an hour because, even if
there are eight counters only two, at some point one, at some point no one is
working them.
Finally,
you are called at the counter where the employee is telling you that yes, we
will deliver your bed in a couple of days but, the person that needs to
assemble it will come in the middle on September. At first, you think you
didn’t hear it right, but no, here it is. Middle of September. I mean,
SERIOUSLY?
You don’t
have enough staff? By God, hire some. I think you, as a big company can afford
that.
What is
supposed to do somebody who bought a bed until the aforementioned piece of
furniture arrives? Sleep on the floor? Go to a hotel? Go to relatives? Better
still, go on a vacation? Look for somebody else to put together the bed? You
know how it goes with IKEA’s furniture. It is like Lego, so you need skills and
imagination.
I think the
long “contract” they made me sign when I bought their services should include
some suggestions regarding what a client should do while waiting for the assembling
of the blasted furniture.
What can I
say? If one tries to buy furniture from some other shops, it is a bad
experience. The furniture is ugly, expensive and not practical. So, IKEA is
still the best choice. But it doesn’t mean it should be the worst scenario.


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