While We're Waiting in Line

 

Since my husband is not mobile at the moment, besides my usual chores I am the one responsible for getting his medication for him. That means periodic trips to the pharmacy.

I hate going to the pharmacy, any pharmacy. In Israel they are an entire world by themselves.

The one I usually go to is small and almost always full of people. Sometimes, if weather permits, after I take a number, I go and wait outside. If not, then I have to go inside. At least in summer there is air conditioning.

Today, an old lady, I think from Georgia, has a prescription for Voltaren, unfortunately uncovered by the health insurance.

Old lady: “Why is it so expensive?”

Pharmacist: “That’s the full price. Do you want it or not?”

Old lady: “Yes”.

Pharmacist: “Big or small?”

Old lady: “What?”

Pharmacist: “The tube of ointment. Voltaren. Big or small?”

Old lady: “Show me both of them”.

She takes both tubes and examines them for, it feels like, long minutes.

Old lady: “I want the small one. Why is so expensive?”

Pharmacist: “I ‘ve told you. It is not covered by the health insurance”.

Old lady: “Why?”

Pharmacist: “I don’t know. It simply isn’t”.

Old lady: “I don’t want it anymore. It is too expensive. I think I have one at home, anyway”.

Gives the tube back to the pharmacist and exits the room. Comes back after a few minutes and inserts herself between the counter and another person that’s already there.

Old lady: “I’ve changed my mind. I want the ointment.”

Pharmacist: “You have to wait until I’ve finished with him”, points at the person that looks baffled at the old lady.

Finally, after much debate that lasted at least ten minutes, concerning the dimensions of the tube, the quantity of the ointment and the number of times it should be applied, the old lady leaves with a small tube of Voltaren.

Oh my, that pharmacist, she had the patience of a saint.

At another counter, another old lady. Small and frail, with a Superman cap on her head.

Pharmacist: “You have to take the medicine with a meal”.

Superman cap lady: “Why?”

Pharmacist: “You shouldn’t take it on an empty stomach; it could hurt it”.

Superman cap lady: “But I always take it on an empty stomach!”

After another long debate about the rights and wrongs of taking medicine with or without food, Superman cap lady is not convinced. But leaves with the medicine anyway.

At another counter, a very old man, crooked like a question mark over his walker, shouts in Russian. I guess he is almost deaf, because the pharmacist shouts back, too. The shouting goes on for several minutes.

Another number is called. A young man, smelling strongly of perspiration, shoves me aside in order to reach the counter.

“Let me pass, lady”, he says angrily. I make myself small to let him pass.

While waiting for my turn (already 50 minutes have passed) I scan the shelves. They have lots of shelves in this tiny room. On one wall and three shelving stands in the middle. As if the room isn’t cramped enough. But it is clearly a marketing strategy, because when I leave the pharmacy, one hour later, beside the medicine for my husband I acquired one shampoo, one tub of toothpaste, some face cream, a hand cream and some vitamins.